August 5, 2025 Submitted by Hingham Municipal Lighting Plant
The Hingham Municipal Lighting Plant (HMLP) is inviting residential customers to participate in its 2025 Customer Satisfaction Survey. The digital survey will remain open for the next few weeks and is being conducted in partnership with GreatBlue Research, Inc., an independent market research firm.
The goal of the survey is to better understand how HMLP is serving the community, identify areas for improvement, and gather customer feedback on service satisfaction, communication preferences, and interest in utility programs.
“We’re proud to be a public power utility owned by the community we serve,” said Tom Morahan, HMLP General Manager. “Customer feedback is essential to ensuring we meet your needs today and plan effectively for tomorrow.”
Customers can find the survey online at www.hmlp.com/survey.
All responses are strictly confidential. GreatBlue Research adheres to the National Council on Public Polls Code of Ethics and the U.S. Privacy Act of 1974. No identifying information will be shared with HMLP.
For questions about the survey or technical assistance, please contact GreatBlue Research at 860- 740-4000. Your input helps shape the future of Hingham Light. Thank you for your time and participation!